Running an IT department in an organization is only about the business instead of about the technology. IT needs to take much more proactive view to managing the technology while driving business in focused projects with bottom line advantages. In today’s world of technology and fast technical environment, most of the project managers don’t know the difference between a framework and a methodology that are being used in current ITSM. Today’s IT framework demands the leader who has the capability to mix both the management skills with technical knowledge before taking any decision. In this case, when the demand of management skill and technical knowledge are compulsory, project management experience with ITIL Certification can be one of the best career prospects.
As ITIL is the industry standards for service management, it is highly recommend methodology while managing a project. Of late, every modification of a service may be termed as a project in organizations. Normally, a project has both start date and deadline date. Being ITIL certification can give you advantage over those who are non-ITIL certified project managers as a project manager on making strategies of formulating, designing, and improving service that has to undergo during a project and for successful completion of the project. It helps project managers to make sure that a working system is already in place at the end of the project.
So the question is – why should project managers be ITIL certified? Let’s understand with an example. Consider at the launch of an item; if an issue emerges with that item then an administration is required to alter it. An effectively oversaw project will have considered this along these lines the administration is as of now accessible and prepared to go. This is the most attractive conclusion for the customer and ponders well the project manager as a method for proceeding backing after the project has finished. Obviously, there is the alternative to get masters to do this for you however at the end of the project all obligation lies with the project manager, so any choices left to others will at present return to bite. An ITIL trained project manager can settle on the choices themselves or at any rate recognize what they are consenting to when utilizing an ITIL master for guidance.
Your project management job prospects can only improve with ITIL training as more and more organizations implement ITIL (Information Technology Infrastructure Library) methodology. Organizations believe project managers with ITIL certification can take up positions which are centered in project management. Suppose, if a key person as Transition manager is absent in a meeting, ITIL certified professional can compensate for his / her absence.
The most important factors that ITIL can provide are:
- Importance of Change Management
- Ability to handle problems, events and incidents
- Define levels of Service
- Maintain a catalogue of all services in terms of the business
- Preparation or modification of an IT infrastructure which will be adept during changes or in times of problems
- Emphasize on proper establishment and management of processes for preventing unauthorized access and maintenance of strict discipline.